The Account Management Screen allows users to optimize the access and organization of their resources by dividing resources into separate Sub Accounts. The CloudMonix users can separate their resources by environments, e.g. have Accounts Prod, Dev, QA, etc. or by their customers, e.g. have Accounts Customer1, Customer2, Customer3. Another reason for dividing monitoring resources among multiple Accounts is when various applications have compliance requirements regarding in what region of the world (datacenter) they should be running. On the Account level CloudMonix can be configured to run in the same regions as applications.

By dividing resources between multiple Accounts, CloudMonix users have a full control over who can access what information and have better visibility of what’s happening. The way resources are organized doesn’t impact Billing, because all resources within all Accounts are aggregated to determine the actual usage. To learn more refer to the “Practical considerations” section in this article.

Account Management

The access and permissions in CloudMonix are controlled by the following entities:

  • CloudMonix Subscription, is used for maintaining information about selected subscription level (Starter, Professional, Trial, Ultimate) and billing information for the associated CloudMonix Accounts. One or more Accounts can belong to a single Subscription. Monthly charges are determined by adding up usage of all Accounts that use the same subscription.

  • CloudMonix Account, is a logical entity used for managing monitoring settings, such as resources, alerts, actions, templates, etc. An Account is linked to a single Subscription. Multiple Users can access a single Account. Having multiple Accounts allows for configuring and managing monitoring on a per project or per customer basis. It’s especially valuable for companies that use CloudMonix for multiple clients, or for restricting certain users from accessing certain environments.

  • User, is an entity that contains user login credentials and basic information (name, email for reset-password purposes, etc). A single User can be associated with any number of Subscriptions and Accounts

Practical considerations

The user can see all resources that are accessible from a specific Account. It’s possible to restrict their rights, so they can’t edit, add and delete resources or configuration, however they’ll be able to see them.

Therefore if a company has multiple clients and wants to make sure that users can only access only information about their projects, it’s recommended to use multiple Accounts.

Another common scenario for using multiple Accounts is restricting access to specific environments. For example, Production can be using a different Account from Dev, QA and Staging.

Configuration templates can be shared between Accounts within the same Subscription.

To discuss the most effective structure for your project, open a support ticket with the CloudMonix team at

User Management

  • When a new user registers for the first time, CloudMonix provisions a new User, Account and associated Subscription. Account by default is linked to the User and is setup to publish alerts of all severities and for all resources to that User.

  • Additional Users can be added to the Account via an Invite on the User Management screen.

  • A single User can be associated with any number of Accounts, even in different Subscriptions. This allows consultants or MSP's to access a number of their customers Accounts and Subscriptions using the same credentials.

  • In order to delete a User, open a support ticket with the CloudMonix team at

Account Management

  • Basic Account information can be updated in the Account Information screen.

  • New Accounts can be added via Accounts tab in the upper-left corner of CloudMonix portal.

  • In order to delete an Account, open a support ticket with the CloudMonix team at

Subscription Management

  • If a User is no longer associated with any Account, they are prompted to create a new Subscription upon the next login.

  • Basic Subscription information can be changed on the Subscription Management screen and further via the "Manage Subscription" interface maintained by the billing and subscription management provider Chargify.

  • Subscription upgrades, downgrades, cancellations and credit-card information can be updated via the "Manage Subscription" interface.

  • In order to delete a Subscription, open a support ticket with the CloudMonix team at