Support is available free of charge to all customers, trial users, and free-plan users

Primary support mechanisms are (in order of preference)

  • Support ticket system thru CloudMonix support portal (support portal is also available thru CloudMonix monitoring portal).  We typically respond to tickets within minutes or few hours during normal business hours (Central time)
  • Direct email
  • Online chat (Agents are generally available 9am-5pm M-F, often we are online longer)
  • Support forums
  • Phone @ +1-312-554-LEAP (5327)